Shipping

NOTICE AS OF 01/10/23: Chinese New Year will commence on January 15th through February 1st. This is to let you know that orders will be placed on hold until our manufacturers come back from their respective holiday time off. If you have any questions on pieces, delivery, etc, please email shop@andourlabel.com

Update 01/10/23: Due to the on-going COVID-19 Pandemic in China, please allow 30 business days from your order date for your packages to arrive. China has recently lifted its strict zero COVID policies and as such, outbreaks have been more common and occurring. We are working hand-in-hand with our manufacturers to ensure everything is shipped out in a timely matter. Though we also respect manufacturers decisions to close or limit operations under the pretense of worker safety.

Delivery Times

Your purchases are created in Jiangmen and shipped to our studio in San Francisco for final inspection. Pieces are shipped within 24 hours of receipt from our manufacturer. Delivery times may vary. Estimated delivery times are listed for each product on the product page, and can be found in your Order Update emails.

Tracking & Notifications

We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our or our partner’s warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on our Track My Order page.

Service Areas

And Our can ship to any street address in the United States, including Alaska and Hawaii. We will ship your order via UPS, USPS, FedEx, or DHL. We do not ship to PO Boxes, APO addresses, or any of the US Territories such as Puerto Rico.